Home Energy Reports

New Mexico Gas Company provides an educational tool to help our customers save energy and money throughout their homes: Home Energy Reports. These customized monthly reports include information tailored to each customer's home and energy use over time. We hope this helps you learn more about your energy use and better understand how to save energy and money.

The reports provide an individualized household comparison of a customer's energy use versus energy consumption in comparable single-family homes.

The reports also show energy use patterns as they change throughout the year, which can help customers identify opportunities for energy savings. Examples include installation of high-efficiency furnaces or water heaters, upgraded insulation, water-saving showerheads, and other easy-to-make changes to improve comfort and home efficiency.

If you have questions about your Home Energy Reports or would like to learn more, please call 505-697-3611 or email us at energy.efficiency@nmgco.com.

Home Energy Report FAQs

What is the purpose of Home Energy Reports?

The goal of Home Energy Reports is to provide you with detailed, personalized information about your energy use, along with easy tips and resources that can help you save energy and money on your gas bill.

Why was I selected to receive Home Energy Reports?

You are one of nearly 180,000 New Mexico Gas Company customers randomly selected to receive Home Energy Reports. This is one of several energy efficiency efforts designed to help our customers reduce energy use and save money.

How often will I receive this report?

You will receive this report monthly during the months of October and November, 2025; and January and February of 2026. If you wish to discontinue receiving these reports, there will be an unsubscribe option available.

If I have questions about my bill or need to make a change to my billing address/mailing address/name on account, who do I contact?

To make inquiries about your account, please contact our customer service center at 888-664-2726.

How did you choose the homes used in my similar home comparison?

To provide valid comparisons, we chose homes in the same area as yours that had similar characteristics, such as size, type, and heating source. We only include homes that are occupied at the time of the comparison.

How do homes similar to mine manage to use less energy than I do?

Energy-efficient households often use less energy by performing small, high-impact tasks, like adjusting thermostats and water heaters to efficient settings. Some customers also invest in new heating equipment and appliances, bringing big savings while also adding value to their homes. Your Home Energy Reports provide personalized tips that can help you become a more efficient household.

Can other customers see how much energy I am using?

No. The home comparison only uses the average energy use of similar homes in the area. Individual customers' energy use information is never shared with anyone other than the account holder.

How did you determine the estimated savings on my report?

Savings estimates are drawn from reliable, third-party sources, such as the U.S. Department of Energy's ENERGY STAR® program, the Environmental Protection Agency, the Energy Information Administration, and the National Renewable Energy Laboratory.

What if there are good reasons why my household uses more energy compared to others?

Research indicates that our similar home average is a good indication of typical energy use. However, no estimate is perfect, and there are some factors that we may not account for. Even if your household has good reasons for using more energy than similar homes, there are still opportunities for you to reduce your usage and save money. Most people can achieve significant savings if they follow the personalized energy-saving tips on their report.

I’m already doing a lot to save energy. What else can I do?

That’s great! Thank you for all you’re doing. Every Home Energy Report offers different ways to save energy at home, so keep checking your reports for new ideas. There are also many online resources and energy-saving tips at www.nmgco.com/en/Energy_Conservation_Tips and www.nmgco.com/Energy_Efficiency.